It is so important to us that you receive your special Bonnie & Pearl purchases in perfect condition. We offer Courier Service Postage which is Tracked & Insured. For Tracked and Insured option we provide 2 Days Courier Service. Purchases to the United Kingdom may take 4-5 working days. We use Fastway which is a signed for postage and is insured in the event of the parcel going missing.
Tracked and Insured time frame is 1-2 Working Days from dispatch,(depending on engraving service/sizing/special instructions etc)
If your item has to be ordered from suppliers and we are unable to dispatch your order within our normal delivery period we will contact you to discuss and advise best options.
Our delivery charges are as follows:
- Items under €50.00 cost of T&I Delivery is €4.99 (R.O.I)
- Items under €50.00 cost of T&I Delivery is €4.99 (N.I)
- Items over €50.00 free post within Republic of Ireland + Northern Ireland - (Not applicable with any Discount codes)
We are happy to exchange an item (excluding earrings for hygiene purposes & special orders e.g Items engraved or personalised) within 14 days of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned with the original receipt and/ or proof of purchase.
If 14 days have gone by since your order was processed, unfortunately we can’t offer you a refund or exchange.
Refunds & Exchanges by Post
Should you wish to exchange or receive a refund on an item please return the item to the address below by post (We are not responsible for any items lost in transit while being returned to us) within 7 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase. We recommend you use a Tracked and Insured Postal Option.
Bonnie & Pearl
22 Cornmill Avenue
EARRINGS- For hygiene reasons, we regret that we DO NOT accept the EXCHANGE of EARRINGS or body jewellery. This does not affect your statutory rights.
Personalised/ Made to Order - Unfortunately we are unable to offer a refund or exchange on items that have been personalised or specially made to order e.g. finger size altered, engraved, etc.
Gift Vouchers - We are unable to offer a refund on Gift Vouchers.
Once we receive your return, it will be inspected and then you will be notified by email of its approved or not. If your return is approved , your refund will be process and the original payment method credited within several days.
If you have any further questions please email firstname.lastname@example.org